Incident Resolution

Security, Reliability, and Smooth operation of all systems 24×7 – is the key to success. Every second of a Downtime can cost your business an unpredictable loss of finance and reputation resources.

Advascale Incident Desolution team provides SLA guaranteed full-cycle 24×7 DevOps Support Services to AWS, Azure, or GCP cloud infrastructures.

We not only predict, capture, and fix the incidents but also provide ongoing audit and optimization plans to maintain system availability on 99,9% service uptime and avoid the negative impact of downtime on your business.

How it works...

Audit

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  • Infrastructure audit and business impact analysis
  • Pain-points definition and assessment
  • Going Live Date

Audit

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  • Monitoring tools setup and configuration
  • Design and Integration of a Disaster Recovery Plan
  • Set-up of SLA, SLO, approval of an Escalation Flow

Ongoing Monitoring

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  • 24/7 Incident monitoring and response
  • Post-Mortem Report
  • Monthly Service Level Report

Constant Optimization

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  • Daily infrastructure management
  • Automation and Enhancement suggestions
  • Knowledge sharing

Why you need us

Experts in
Monitoring Tools

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  • Grafana
  • Prometheus
  • Elastic Search

Validated
Escalation Flow

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  • OpsGenie / Jira / Slack
  • Multi-layer incident acceptance chain

Certified team

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  • AWS Solution Architect | Associate
  • Kubernetes
  • Networking and Security

Reliable
Communication Channel

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  • SLA driven Incident Response
  • New feature request via e-mail, support portal, slack
  • Quarterly assessment of cost and security

Do you want your infrastructure to be handled in safe hands?