Advascale Service Desk is a place where our clients can find help with infrastructure-related problems. Our Service Desk Team processes service requests and also handles communication with the clients. It covers a wide range of activities and delivers services within the Advascale Infrastructure Service Lifecycle. Our goal is to deliver high-quality service to customers promptly.
To achieve greater flexibility and enhance your cloud environment, we provide a package of monthly service hours. These change requests can be utilized for infrastructure maintenance and adjustments. As an additional part, we always share the knowledge and explain to the client ongoing processes and provide necessary reports.
You can learn more about the scope of services Advascale Service Desk provides.
How it works...
- Infrastructure audit and business impact analysis
- Pain-points definition and assessment
- Set-up of SLA, SLO
- Approval of the Communication Flow
- Service Request Management
- Knowledge Sharing and Facilitating Dev Team's Work