24/7 DevOps Support Service

Security, Reliability and Smooth operation of all systems 24×7 – is the key to success. Every second of a Downtime can cost your business an unpredictable loss of finance and reputation resources.

Advascale Managed Services team provides SLA guaranteed full-cycle 24×7 DevOps Support Services to AWS, Azure or GCP cloud infrastructures.

We not only predict, capture and fix the incidents, but provide ongoing audit and optimisation plan to maintain system availability on 99,9% service uptime and avoid the negative impact of downtime on your business.

How it works...

Audit

arrow
  • Infrastructure audit and business impact analysis
  • Pain-points definition and assessment
  • Going Live Date

Set-Up

arrow
  • Monitoring tools setup and configuration
  • Design and Integration of a Disaster Recovery Plan
  • Set-up of SLA, SLO, approval of an Escalation Flow

Ongoing Monitoring

arrow
  • 24/7 Incident monitoring and response
  • Post-Mortem Report
  • Monthly Service Level Report

Constant Optimization

arrow
  • Daily infrastructure management
  • Automation and Enhancement suggestions
  • Knowledge sharing

Why you need us

Experts in
Monitoring Tools

arrow
  • Graphana
  • Prometheus
  • Elastic Search

Validated
Escalation Flow

arrow
  • OpsGenie / Jira / Slack
  • Multi-layer incident acceptance chain

Certified team

arrow
  • AWS Solution Architect | Associate
  • Kubernetes
  • Networking and Security

Reliable
Communication Channel

arrow
  • SLA driven Incident Response
  • New feature request via e-mail, support portal, slack
  • Quarterly assessment of cost and security